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Customer Service Centre


Head Office, Airfreight Operations Centre and Contract Logistics

Schenker House
LHR Portal
Scylla Road
London Heathrow Airport

Tel: +44 (0)208 831 4500

lhr map with directions

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Airfreight Operations
DB Schenker's Air Freight department delivers comprehensive services, such as consolidated or direct cargo movements, door-to-door services, full- or part-charter, and combined air and ocean services across the continents.

United Kingdom

The described DB SCHENKERjetcargo service levels first, business and economy are flexible enough to be offered for all segments of the transport chain.

Time for pre-carriage from shipper's door up to airport of origin and / or time for on-carriage from airport of destination up to door of consignee has to be added to the defined transit time of the selected service level.

The transit times are valid in calendar days. Pick-ups and deliveries on weekends and public holidays are subject to pre-arrangements, a surcharge and legal limitations.


  • Import de-consolidation
  • Full customs declaration service
  • Import deliveries
  • Export consolidation & direct shipments
  • Export pick-ups
  • Tracking/tracing of both import and export shipments
  • 24 hours/round-the-clock service
  • Time definite Services
  • Ocean-Air transshipment

Last modified: 04.05.2017

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